Terms & Conditions
Last updated: May 2026
Important Notice
By engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any payment. Our services require 100% upfront payment and no refunds are available once work has commenced.
Company Details
Infodots Services LLP
275 New N Rd
PMB 3141
London, N1 7AA
United Kingdom
Email: sales@dentistswebdesign.co.uk
1. Introduction
These Terms and Conditions ("Terms") govern your use of DentistsWebDesign.co.uk (operated by Infodots Services LLP, registered in England and Wales) and the website design services we provide to dental practices in the United Kingdom.
By submitting an enquiry, making a payment, or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.
2. Services
DentistsWebDesign.co.uk provides website design, development, and related digital services specifically for dental practices in the United Kingdom. Our services include:
- Custom website design and development
- Responsive mobile-optimised design
- Search engine optimisation (SEO) setup
- Content writing and copywriting
- Logo design (where included in package)
- Domain registration and setup
- Web hosting (first year included)
- SSL certificate installation
- Google Analytics and Search Console setup
- Website maintenance and support
3. Payment Terms
3.1 Payment Requirement
100% payment is required upfront before any work commences. Payment must be received in full to secure your project slot and initiate the design process.
3.2 Payment Method
Payment must be made via UK bank transfer to our company bank account. Bank details will be provided in your invoice after project scope has been agreed and acknowledged in writing by both parties.
3.3 Booking Your Slot
Your project slot is only confirmed upon receipt of full payment. Until payment is received, we cannot guarantee availability or timeline commitments.
3.4 Currency
All prices are quoted in British Pounds Sterling (GBP). The client is responsible for any bank transfer fees charged by their financial institution.
3.5 Invoice and Receipt
A VAT invoice (where applicable) will be issued upon payment. Project commencement is triggered only after payment has cleared into our account.
4. Cancellation and Refund Policy
4.1 No Refunds Once Work Commences
No refunds or cancellations are permitted once project work has commenced. Work is deemed to have commenced upon receipt of payment and initial project planning/consultation. By making payment, you acknowledge and accept this policy.
4.2 Cancellation Before Payment
You may cancel your enquiry at any time before payment is made, with no obligation or penalty.
4.3 Cancellation by Us
In the unlikely event that we need to cancel the project before work commences, a full refund of any payments made will be provided within 14 business days.
4.4 Project Abandonment
If the client fails to provide required materials, content, or feedback for a period exceeding 60 days after repeated requests, the project will be deemed abandoned. No refund will be provided, and any completed work will be delivered as-is.
4.5 Cooling-Off Period
As our services are bespoke digital content created to your specifications, the Consumer Contracts Regulations 2013 cooling-off period does not apply once work has begun. By making payment, you expressly consent to work commencing immediately and acknowledge that you lose the right to cancel.
5. Intellectual Property
5.1 Full Code Ownership
Upon receipt of full payment and project completion, you will own 100% of the website code, design files, and all associated digital assets created specifically for your project. This includes HTML, CSS, JavaScript, and any custom functionality.
5.2 No Lock-ins or Ongoing Fees
There are no mandatory monthly fees or ongoing charges for code ownership. The website is yours to host, modify, transfer, and use as you see fit. You may take your website to any hosting provider at any time.
5.3 Third-Party Assets
Any third-party assets used (stock images, fonts, plugins) will be properly licensed for your commercial use. Details of all third-party licenses will be provided upon project completion.
5.4 Portfolio Rights
We reserve the right to display your completed website in our portfolio and marketing materials unless otherwise agreed in writing prior to project commencement.
6. Project Timeline and Delivery
6.1 Estimated Timelines
Delivery timelines provided are estimates only. Actual delivery depends on timely provision of content, materials, and feedback from the client. Our standard delivery timeframe is 2-4 weeks from receipt of all required materials.
6.2 Client Delays
We are not responsible for delays caused by the client's failure to provide materials, content, feedback, or approvals in a timely manner. Extended delays may result in project rescheduling.
6.3 Revision Rounds
Each package includes a specified number of revision rounds (typically 2 rounds). Revisions beyond the included allocation will be charged at our standard hourly rate, quoted in advance.
7. Client Responsibilities
The client agrees to:
- Provide all necessary content, images, logos, and materials in a timely manner
- Respond to queries and approve designs within reasonable timeframes (5 business days)
- Ensure all provided content is accurate, lawful, and does not infringe any third-party rights
- Comply with all applicable laws and regulations, including GDC and dental advertising standards
- Provide accurate information about their dental practice for display on the website
- Maintain appropriate professional indemnity and liability insurance
8. Hosting and Maintenance
8.1 First Year Free
The first year of hosting is included in your package at no additional cost. This includes SSL certificate, basic security monitoring, and technical support.
8.2 Optional Maintenance After Year 1
After the first year, optional maintenance plans are available starting from £99/month. These are entirely optional - you may choose to self-host, use another provider, or continue with our maintenance services.
8.3 Transfer Rights
You may transfer your website to any hosting provider at any time. We will provide all necessary files and assist with migration upon request.
9. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability shall not exceed the amount paid for the services
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- We are not liable for any loss of profits, revenue, business, or data
- We are not responsible for third-party services, hosting outages, or domain registrar issues
10. Warranties and Disclaimers
We warrant that our services will be provided with reasonable skill and care. However, we do not guarantee:
- Specific search engine rankings or SEO results
- Any particular level of website traffic or conversions
- Continuous, uninterrupted website availability
- That the website will be free from all errors or security vulnerabilities
11. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the project. This obligation survives the termination of our agreement.
12. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good faith negotiation.
13. Amendments
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised Terms.
14. Contact Information
For any questions about these Terms and Conditions:
Address
275 New N Rd, PMB 3141
London, N1 7AA, United Kingdom
By engaging our services and making payment, you confirm that you have read, understood, and agree to these Terms and Conditions in their entirety.